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News & Advocacy

Empowering Patients to Advocate for Timely Prior Authorizations

posted: September 4, 2019

In June, OAR mailed out handouts to provider offices containing information on how to contact the Ohio Department of Insurance (ODI) to file complaints for prior authorization violations. The handouts are intended to be given to patients who have experienced delays in treatment due to third parties not adhering to timeframes for responses provided for in Ohio Code. Because it is difficult for OAR to get their message through without providing documentation of the difficulties providers and patients have been experiencing, it is important to call the ODI provided hotline number at 1-800-686-1526 to file an official complaint. Directions to file a complaint are also available on the website under Advocacy. Please notify OAR Government Affairs of your complaint, including its complaint number by emailing it to Heather Kazmark at

Additionally, if you did not receive the prior authorization handouts and wish to use them at your practice, please email your request.

Prior Authorization(prior authorization handout)